We'll then be in touch as soon as we can. As well as speaking to our Malicious Calls team over the phone, you can also email need to send us: This information can then be sent to the police (and only the police) to assist your case. If the phone numbers are being withheld, the police may advise you to contact us and we'll arrange to trace the calls. However, some phones can do this, so check your handbook. To stop the calls you may wish to change your mobile number – contact us and we'll help you with this. The police can then decide what course of action to take against the offender(s). In both instances, you'll need to provide the police with all the relevant information including: If you believe that the threats made are not immediate, then you should call your local police station on 101 from any landline or mobile. If the caller is making direct threats to you or your family and you believe those threats to be real and immediate, call 999 straightaway. Malicious, abusive or threatening calls, whether from people you know or from strangers, are a criminal offence. However it's important to remain calm and consider the following advice. We know that receiving malicious calls and texts can be extremely distressing. We're also working with Ofcom and other communications providers to tackle the issue of nuisance calls, and have signed Ofcom's memorandum of understanding. If you don't want to receive further information from us, read our Privacy Policy for more information or contact us and we'll take you off our lists.įor further industry advice, you can visit these sites: If the calls and texts have resulted in any fraudulent activity it may be appropriate to report the experience to Action Fraud.įrom time to time we may contact you about promotions and services that may interest you. If we've got enough information we'll report them to the Information Commissioner's Office (ICO) who will take action against those sending the texts. If you're receiving spam texts, you can forward these to our free spam reporting service (7726). You’ll then continue to be charged for the call. Sometimes the line will go silent and you might think the other person has hung up, when they haven’t. If you do decide to call the number back, make sure you end the call from your side. It’s also really easy to accidentally dial a number from your phone when it’s in your pocket or bag, so we recommend you lock your phone with a pin to reduce the chance of this happening. You should report Wangiri calls to including details of your mobile number, the number calling you, and the time and date of the call(s). If you call it back, you could incur high costs. *Calls from unknown international numbers are often part of a scam, sometimes known as Wangiri (one ring) and is where the fraudster leaves a missed call on your phone, intentionally not giving you a chance to answer it. You’ll be charged for the call, and if they really need to contact you, they’ll leave a message or try again. If you get a missed call from a number you don’t know (especially an 0845/0843/09 or international* number), you should think twice before calling them back. If we've got enough information we'll report them to the Information Commissioner's Office (ICO). You can help us do this by reporting spam callers by texting CALL to 7726 and we'll respond by asking for the number calling you. However if we see lots of spam calls from certain number ranges, we can block them. If the calls are coming from a particular number, you can sometimes block further calls in your phone settings. If you've signed up to speak to an organisation, but you no longer wish to receive calls or texts, you can ask them to remove your details from their records. We'll check through everything and let the regulator know the details. You should also send an email to with the following details: If you've previously registered on the Telephone Preference Service and are still receiving calls after 28 days, raise a complaint with them. You should get less unsolicited calls after a few days, although it can take up to 28 days to be fully effective. Register your mobile number for free by texting TPS and your email address to 85095. This is a free service and should reduce calls from companies, unless you have requested them to call or text you. You can also register your number on the Telephone Preference Service (TPS). This usually means ticking a box somewhere on the form to opt out of these types of calls and messages. When filling in forms, or buying products online or in person, be sure to opt out of receiving communications from the provider or any 3rd parties they may use. Stopping calls and texts like these isn't easy but there are things you can do to reduce the number you may receive. Getting lots of unwanted calls and texts is annoying and can be worrying if you don't know where the calls are coming from.
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